Delivery & Returns

Worldwide Delivery

UK - Sent with Royal Mail or FedEx

Standard Delivery: 3-5 working days. Free in the UK £15 or over, or £2.50 for orders under £15.
Express (1-2 day) delivery is £4.50 in the UK
Next Day Guaranteed (1 working day) is £13.95
Shipped Monday-Friday by 4pm
These postcodes may see slightly longer delivery times: AB36–38, AB54–56, FK18–21, KA27–28, KW1–17, PA20–38, PA41–80, PH19–44, PH49–50, TR21–25, BT, GY, HS, IV, IM, JE, ZE.

International - Sent with Royal Mail or FedEx

Country	Price	Free Express Shipping

Ireland, Belgium, Luxembourg, Monaco, Netherlands	€9.99	Free Over €75
France, Germany	€10.99	Free Over €75
Cyprus, Malta	€29.99	Free Over €75
Italy, Portugal, Spain, Austria, Finland, Greece	€10.99	Free Over €75
Denmark	115 DKK	Free Over 675 DKK
Poland	74.99 PLN	Free Over 380 PLN
Sweden	170 SEK	Free Over 1,000 SEK
Switzerland	21.99 CHF	Free Over 100 CHF
USA	$16 USD	Free Over $100 USD
Canada	$27.99 CAD	Free Over $135 CAD
Mexico	£23 GBP	Free Over £100 GBP
Malaysia	RM 110 MYR	Free Over RM 550 MYR

Rest of World

Any countries not listed above will be sent express, tracked for £29.99.

Import Duty

Please note import duty to countries outside the UK may be applied by customs in your country. These fees have to be paid by you.

Returns

We offer simple 30 day returns, and any orders during December can be returned until the end of January. Any return must be unused/unopened. We reserve the right to deny a refund if the product has been used or shows signs of damage. You can create a return in your account if you have one, or contact us to let us know you're returning your order. Our returns address is:
Raquex
Pinketts, Larkfield
Cooks Hill
Wick
WR10 3PA

Please note we do not currently have a free returns option. Returns received outside of the 30 day window (from the date of delivery) cannot be accepted. Returns received outside of this window can be returned back to you but will incur an additional postage charge.